Enquiries
How to reach us
Write to hello@aestheticlaunchlab.com. This website is operated by Aesthetic Launch
Lab and enquiries sent through it are handled by them.
What to include
- The area that concerns you, described in your own words rather than as a treatment name.
- What you have had done before, roughly when, and with what if you know.
- Anything in your medical history that might rule a treatment out, in general terms.
- Whether you have a date in mind, since some treatments need weeks rather than days to
settle.
Please do not send clinical details
Do not send photographs of yourself, medical records or a full medical history by email. Those
belong in an assessment, in person, where they can be discussed properly. No treatment plan can be
given on the basis of a photograph.
What an enquiry can settle before you attend
- Whether the treatment you are considering addresses the finding you have described.
- What an assessment would need to establish, and roughly how long it takes.
- What drives the cost of the treatment in question, and what a written quotation should
include.
- What the recovery involves, so you can judge the timing against anything in your diary.
What it cannot do
- It cannot diagnose, assess your face or tell you whether a treatment suits you. Only a
qualified practitioner assessing you in person can do that.
- It cannot quote a final price, because cost follows the assessment and the plan.
- It cannot prescribe. A prescription-only medicine requires a face-to-face assessment by the
prescriber, without exception.
If something has gone wrong after treatment
Do not wait for an email reply. Contact the practitioner who treated you immediately. If you
cannot reach them, contact NHS 111 or attend an emergency department.
- Any change in vision after facial filler is an emergency. Seek urgent medical care now.
- Severe or increasing pain, skin blanching then mottling, or the skin feeling cool after filler
needs same-day contact.
- Difficulty swallowing or breathing after botulinum toxin needs emergency care.
- Suspected side effects of a medicine or device can be reported to the MHRA Yellow Card scheme
by patients as well as clinicians.
Raising a concern
- A registered healthcare professional: their regulator, such as the General Medical Council,
the Nursing and Midwifery Council or the General Dental Council.
- A provider registered with the Care Quality Commission: the CQC.
- Premises standards: the local authority that licenses the premises.
- Misleading advertising: the Advertising Standards Authority.
Keep a written record of dates, products used and what you were told. It is far easier to
gather at the time than months afterwards.